Early check-in policy — when to allow, when to charge

When to allow free early check-in

• The boutique unit is available AND confirmed clean by housekeeping
• Guest is checking in any time after 9am (subject to availability)
• No additional charge applies — this is Meridian policy

When NOT to allow early check-in

• Unit has not been cleared by housekeeping
• Guest is requesting check-in before 8am without prior arrangement
• All boutiques are occupied

Process steps

1. Check system for unit availability
2. Call/message housekeeping to confirm unit is clean and ready
3. Process check-in in the system — log the early check-in timestamp
4. Note in the guest record that early check-in was granted
5. Use as upsell opportunity: mention breakfast ($10) or late checkout ($15)

VIP Guests

For guests flagged as VIP in the system, early check-in should always be accommodated if any unit is available — even if their reserved unit is not yet ready, offer an upgrade or equivalent unit.

What to log

Always log early check-ins in the system with:

• Boutique number
• Actual check-in time
• Whether unit was pre-confirmed by housekeeping

This data is used by management to track early check-in demand patterns.